Every booking on Rupshami is a travel service, not a physical good — there is nothing to ship. Your booking confirmation and travel voucher are emailed to you the moment your payment succeeds, and your trip is delivered on the travel date you select.
All bookings on Rupshami are travel experiences — guided tours, private transfers and experiences. No physical goods are shipped. What we “deliver” is your booking confirmation and itinerary; the experience itself is delivered on your chosen travel date as described on the trip page before you book.
On successful payment we send a confirmation email to the address you provide at checkout. That email contains your booking reference, itinerary and the details of your verified local partner. Please enter your email address carefully — it is where your confirmation is delivered.
If your trip has not arrived within 30 minutes of a successful payment, please:
Because delivery is digital, our trips are available to customers across India with no PIN-code restrictions. A valid email address and a working internet connection are all that is required to receive and open your purchase.
Your itinerary and voucher open on any device — phone, tablet, laptop or desktop. Simply show the confirmation on your phone (or a printout) to your guide or driver at the start of your experience. No special software is needed.
For cancellations and refunds, please see our Refund & Cancellation Policy.